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Our Commitment to Satisfaction

Online purchases require flexibility and support. Lights-box.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer's needs and address the specific nature of our merchandise.

If you can't find the answer to your questions about our Return Policies on this page, please feel free to contact our [email protected]

Return Policy

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order.

Cancellation Policy

Many orders can be cancelled  until shipment. Orders that have already shipped cannot be cancelled and will be treated as returns.

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund    consisting of the full shipping cost and 50% of the product purchase price.

- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. 

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please email to [email protected]